2.1 Acceptance of Terms

These Terms & Conditions govern your access to and use of the website, digital content, programs, memberships, and any other products or services offered by The Mammal Mama Project. By purchasing a program, accessing our content, or otherwise using our services, you agree to these Terms & Conditions in full.

2.2 Nature of Our Programs

The Mammal Mama Project provides educational content, counseling, and community support relating to fertility awareness, the sympto-thermal method, and reproductive wellness. Our programs are educational and supportive in nature. They are not a substitute for medical care, and enrollment in any program does not create a doctor-patient, nurse-patient, midwife-patient, or other clinical care relationship between you and the Company or any of its team members, coaches, or contractors.

2.3 Not Medical Advice

Nothing provided through our website, programs, emails, podcast, or community spaces constitutes medical advice, diagnosis, or treatment. Fertility, conception, pregnancy, and reproductive health are influenced by many individual factors, and the fertility awareness method taught in our programs, like any method of family planning, has a documented margin of error and is not guaranteed to prevent or achieve pregnancy in any individual case. You should always consult your own physician, midwife, gynecologist, or other qualified healthcare provider regarding any medical questions, conditions, or decisions, including decisions about contraception, trying to conceive, or any change to your healthcare routine. You assume full responsibility for any healthcare decisions you make, and the Company disclaims any liability arising from your reliance on the educational content we provide in lieu of professional medical advice.

2.4 Eligibility and Account Responsibility

You must be at least 18 years old to purchase or use our programs. You are responsible for maintaining the confidentiality of any login credentials associated with your account and for all activity that occurs under your account.

2.5 Payment

All prices for our programs and services are listed in the currency specified at checkout. Payment is due in full at the time of purchase, unless a payment plan is expressly offered and selected at checkout. You agree to provide accurate and current payment information and authorize us (or our payment processor) to charge the applicable fees to your chosen payment method.

2.6 Refund Policy

All sales are final and non-refundable, except where a specific program expressly offers a guarantee or refund policy on its sales page or enrollment materials at the time of your purchase. Where such a guarantee exists, it will set out its own specific terms and conditions (including any eligibility requirements, such as documented participation or completion of specific program steps), and those program-specific terms will govern any refund request for that program. In the absence of an express written guarantee for a given program, no refunds will be issued.

2.7 Intellectual Property

All content provided through our website, programs, emails, podcast, and community spaces — including but not limited to text, videos, audio, graphics, worksheets, templates, and course materials — is the property of the Company and is protected by applicable intellectual property laws. You are granted a limited, non-transferable, non-exclusive license to access and use this content for your own personal, non-commercial use. You may not reproduce, distribute, resell, publicly share, or create derivative works from any of our content without our prior written consent.

2.8 Confidentiality

Any private community, group coaching space, or one-on-one coulseing session offered as part of our programs is intended to be a safe and confidential space. You agree not to share, screenshot, or otherwise disclose the personal information, stories, or content shared by other participants in these spaces without their express consent. This mutual expectation of confidentiality is a condition of participation in our community and coaching spaces.

2.9 User Conduct

You agree to engage with our programs, community spaces, and team members respectfully and in good faith. We reserve the right to remove any participant from a community space or program, without refund, if their conduct is abusive, harassing, disruptive, or otherwise inconsistent with the respectful and supportive spirit of our programs.

2.10 Limitation of Liability

To the fullest extent permitted by applicable law, the Company, its founder, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of, or inability to use, our website, programs, or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms & Conditions shall not exceed the amount you paid to the Company for the specific program or service giving rise to the claim.

2.11 Indemnification

You agree to indemnify and hold harmless the Company, its founder, employees, contractors, and affiliates from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of our programs or services, your violation of these Terms & Conditions, or your violation of any rights of a third party.

2.12 Independent Relationship

Nothing in this Agreement creates an employment, partnership, agency, or joint-venture relationship between you and the Company. Any coaches, contractors, or team members you interact with through our programs act as independent providers of educational and coaching services and not as your treating healthcare provider.

2.13 Third-Party Links and Tools

Our website and programs may reference or link to third-party websites, apps, or tools (for example, cycle-tracking apps you may choose to use independently). We do not control and are not responsible for the content, accuracy, or privacy practices of any third-party resource.

2.14 Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations resulting from causes beyond its reasonable control, including acts of God, natural disasters, internet or technology outages, or other similar events.

2.15 Governing Law and Dispute Resolution

This Agreement does not designate the law of any single specific jurisdiction as exclusively governing. The Parties agree to interpret and enforce this Agreement in good faith and, in the event of any dispute, to first make a genuine effort to resolve the matter amicably through direct communication. Nothing in this Agreement is intended to limit or override any consumer protection rights you may have under the mandatory laws of your country or state of residence, which will apply to the extent such rights cannot be waived by agreement.

2.16 Severability

If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

2.17 Modifications to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or programs after any changes constitutes your acceptance of the updated Terms & Conditions.

2.18 Contact

Questions about these Terms & Conditions can be directed to: itu.undurraga@gmail.com.

2.19 Company Information

The Mammal Mama Project is operated by Cycle Healing Academy SpA, with registered address at Kennedy 5420, Departamento 404, Las Condes, Santiago, Chile.